Aeruga Terms and Conditions

This is a courtesy translation. The Dutch version at /voorwaarden is the legally binding text.

Last updated: 15 June 2026

Aeruga is a brand of Lucien Digital Systems B.V., established in Rekken, registered with the Chamber of Commerce (KvK) under number 98364065. In these terms we refer to ourselves as "Aeruga" or "we"; we refer to you as the buyer as "you". Do you have a question about these terms? Email us at info@luciendigitalsystems.nl.

These terms apply to everything you buy or obtain from us via aeruga.com. Read them at your leisure. They are kept as short and clear as is legally responsible.

Article 1 · Definitions

In these terms, the following words mean:

Aeruga / we / us: Lucien Digital Systems B.V., in Rekken, KvK 98364065. Aeruga is a trade name of this company.
You / your / customer: any natural person or legal entity that enters into an agreement with us or accepts an offer from us.
Consumer: a customer who acts for purposes outside their trade or profession.
Business customer: a customer who acts in the exercise of a trade or profession.
Website: aeruga.com and its associated components.
Digital content: audiobooks, essays, e-books and other digital works that we offer and that are not supplied on a physical medium.
Membership: a subscription with periodic payment that gives you ongoing access to (part of) our digital content.
Agreement: any arrangement between you and us concerning an individual purchase or a membership.
Right of withdrawal: the statutory right of a consumer to dissolve a distance purchase within fourteen days without giving any reason.

Article 2 · Applicability

These terms apply to every offer from Aeruga and to every agreement you enter into with us via the website.
Before you enter into an agreement, we make these terms available to you in such a way that you can save them and read them again later.
Deviations from these terms apply only if we have confirmed them to you in writing or by email.
If you are a business customer, we expressly reject the applicability of any purchasing or other terms of yours.
If a provision of these terms is null and void or voidable, the remaining provisions continue to apply in full. We will then replace the invalid provision with a valid one that lies as close as possible to its intent.

Article 3 · Offer and prices

Our offer on the website describes the digital content clearly enough for you to assess properly what you are buying.
All prices are in euros. For consumers the prices are inclusive of VAT. For business customers prices may be stated exclusive of VAT; this is then clearly indicated alongside the offer.
An offer is valid for as long as it appears on the website and has not been changed or withdrawn.
Obvious mistakes or errors in the offer, for example a manifestly incorrect price, do not bind us. If you have paid too much as a result, we will refund the amount overpaid.
We may adjust our prices. A price change never applies to a purchase you have already completed. For memberships, what is set out in Article 8 applies in addition.

Article 4 · Formation of the agreement

The agreement is formed at the moment you accept our offer, place the order and the payment has been successfully started or completed.
For ongoing access (membership), the purchase is considered concluded only once we have received your first payment or authorisation.
We confirm your order by email. That confirmation states what you have bought, the price and, for digital content that is supplied immediately, your consent to immediate supply and your waiver of the right of withdrawal (see Article 6).
We may refuse an order or impose additional conditions where there is good reason to do so, for example in the case of a reasonable suspicion of abuse or of commercial reuse of our content.

Article 5 · Supply of digital content and access

We supply digital content digitally: after a successful payment you obtain access via a secure, personal download or playback facility in your account.
Unless otherwise stated, we make the content available immediately after the successful payment. If that does not happen straight away because of a fault on our side, we ensure that you nevertheless obtain access as soon as possible.
The access and the usage rights are personal and non-transferable. The content is intended for your own, non-commercial use.
You may not reproduce, distribute, make public, resell, share with third parties or commercially use the content in whole or in part, except to the extent that the law mandatorily permits this (see also Article 9).
You are yourself responsible for the equipment, software and internet connection you need to use the content. We state the technical requirements that matter alongside the offer where they are not obvious.
Our content works on common devices with a current web browser or audio player and an internet connection. We apply only the protection needed to keep access personal, and no technical restrictions that make normal personal use impossible.

Article 6 · Right of withdrawal and the exception to it

As a consumer you in principle have fourteen days to reconsider a distance purchase. Within that period you may dissolve the agreement without giving any reason (Article 6:230o of the Dutch Civil Code).
Our digital content is not supplied on a physical medium. For this kind of content a statutory exception applies: the right of withdrawal lapses as soon as supply has begun, provided you have expressly consented to this in advance and have acknowledged that you thereby lose your right of withdrawal (Article 6:230p sub g of the Dutch Civil Code).
We therefore ask you, when ordering, to confirm expressly that: a. you want us to supply the digital content immediately after payment, even though your reconsideration period has not yet expired; and b. you understand that you lose your right of withdrawal as soon as that supply begins.
If you give this confirmation, supply begins immediately and you thereafter no longer have any right to withdrawal or refund. We record this consent and repeat it in your order confirmation.
If you do not give this confirmation, we supply the content only after the fourteen-day reconsideration period has elapsed, or sooner if you do consent to immediate supply under the conditions of paragraph 3.
For a membership, the fourteen-day reconsideration period applies from the conclusion of the agreement. If you ask us to start access during that reconsideration period and then withdraw after all, you owe an amount proportionate to the part you have already been able to use at the moment of withdrawal.
If in a particular case you do have a right of withdrawal, for example with a membership within the first fourteen days, or if you have not consented to immediate supply, you can exercise it easily online via the withdrawal function on the website. A single action suffices; you do not need to send us a letter or email. We confirm receipt of your withdrawal immediately by email. You may in addition always send us an unequivocal statement via info@luciendigitalsystems.nl.

Article 7 · Payment

You pay via our payment service provider Mollie, using the payment methods offered on the website (such as iDEAL).
For an individual purchase you pay the full amount immediately upon ordering.
For a membership you authorise us to collect the subscription amount periodically, until you cancel in accordance with Article 8.
If a periodic payment fails, we may suspend access to the membership until the payment has been made after all. We let you know in good time and give you the opportunity to put it right.
As a business customer you are in default by operation of law if you do not pay on time. We may then charge the statutory commercial interest and reasonable collection costs. For consumers we follow the statutory rules on interest and collection costs, including a prior reminder.

Article 8 · Membership: term, renewal and cancellation

A membership commences at the moment you take it out and has an initial term of one month, unless a different term is expressly stated alongside the offer.
After the initial term, the membership continues for an indefinite period, tacitly renewed each month, until you cancel.
Within the first fourteen days after taking out a membership you can make use of your right of withdrawal via the withdrawal function on the website (see Article 6). If you have already had access during that period, you owe an amount pro rata to the part you have been able to use.
As a consumer you can cancel the membership at any time after the initial term, with a notice period of no more than one month. Your cancellation takes effect at the end of the current payment period; you retain access until that moment. This is in line with the Van Dam Act.
Cancellation is easy via your account page, or by sending an email to info@luciendigitalsystems.nl. Cancelling with us is just as easy as taking out; we confirm your cancellation by email.
For business customers we may agree on a fixed term and a different renewal or cancellation arrangement. This is then stated alongside the offer or in a separate agreement. If we agree nothing special, the arrangement in this article applies to business customers as well.
We may adjust the price or the content of an ongoing membership. A change that is to your disadvantage we announce at least one month in advance by email. If you do not agree to it, you may cancel the membership as at the date on which the change takes effect.
Amounts already paid for a current period are not refunded upon cancellation, except to the extent that the law requires this.

Article 9 · Intellectual property and usage right

All rights to our works, texts, audio, design, imagery and software, rest with us or with our licensors. Nothing in these terms transfers those rights to you.
With a purchase or membership you obtain a personal, non-exclusive and non-transferable right to use the content for your own, non-commercial use.
You may not copy, distribute, make public, edit, resell or otherwise commercially exploit the content, except to the extent that the law mandatorily permits this (such as a legally permitted private copy).
Our names, logos and house style are protected. You may not use them without our written permission.
If you misuse the content or the rights in breach of this article, we may suspend or terminate your access and recover the damage from you. In the case of a membership we do so only after a warning, unless the breach is so serious that this cannot reasonably be required of us.

Article 10 · Liability

Our content is intended to inform and to stimulate thought. It does not constitute professional advice, not legal, financial, fiscal, medical or otherwise. Decisions you make on the basis of our content you make on your own responsibility.
We are not liable for damage arising from the use of our content or from decisions you base on it, except to the extent that such damage results from our intent or conscious recklessness, or to the extent that mandatory law prescribes broader liability.
To the extent that we are nevertheless liable, our liability is limited to direct damage and to at most the amount you have paid us in the twelve months before the damage-causing event for the content or membership in question. We are not liable for indirect damage, such as lost profit or consequential damage.
We make every effort to keep the website and the content properly available, but cannot guarantee uninterrupted availability. We are not liable for temporary unavailability due to maintenance, faults or causes beyond our reasonable control (force majeure).
Nothing in these terms limits or excludes your mandatory rights as a consumer. The limitations in this article apply only to the extent that the law permits this.

Article 11 · Privacy

We handle your data with care and process it only as described in our privacy statement on the website. There you can read which data we process, why, and what rights you have.

Article 12 · Complaints, applicable law and disputes

Are you dissatisfied with something? Let us know via info@luciendigitalsystems.nl. We respond within fourteen days of receiving your complaint and look for a solution together with you.
These terms and every agreement between you and us are governed exclusively by Dutch law.
If we cannot resolve it together, the dispute may be submitted to the District Court of Gelderland. As a consumer you always retain the right to submit the dispute to the court that is competent according to the law, for example the court of your own place of residence.

Article 13 · Changes to these terms

We may amend these terms from time to time, for example for new services, changed working methods or new laws and regulations.
Every agreement is governed by the version of the terms that was in force at the moment you entered into the agreement.
If we amend the terms, we publish the new version on the website with a new date at the top.
If you have an ongoing membership, we inform you in advance by email about changes that matter to you. Changes that are to your disadvantage we announce at least one month in advance. If you do not agree to them, you may cancel the membership as at the date on which the change takes effect.